TERMS & CONDITIONS

Estimates & Quotes

  • All estimates are valid for 30 days from the issue date.

  • Estimates are based on the information available at the time.

  • Final pricing may change if:

    • Additional problems are discovered

    • Extra work is requested

    • Access issues, hidden defects or unforeseen complications arise

Clients will be informed before any additional costs are approved.

Deposits

  • A 50% deposit is required once the client approves the estimate.

  • Work will not be added to the schedule until the deposit is paid.

  • Deposits become non-refundable once materials have been purchased or ordered.

Cancellations & Rescheduling

  • Consultations can be rescheduled with 24 hours’ notice.

  • Jobs can be cancelled up to 72 hours before the start date.

  • Cancellations made after materials are purchased will result in:

    • Deposit held to cover material costs and time allocated.

If a client repeatedly cancels or reschedules, Cortech reserves the right to refuse future bookings.

On-Site Consultations

  • Cortech provides on-site consultations/assessments to review the job.

  • The engineer will inspect the issue and provide an estimate.

  • Some consultations may include a call-out fee depending on location (this is confirmed before booking).

Payment Terms

  • Remaining balance (50%) is due immediately upon job completion.

  • Accepted payment methods:

    • Bank transfer

    • Card payment

    • Invoice link

Late payments may incur charges as per UK Late Payment Legislation.

Changes to Work

  • Any changes, additions or variations must be agreed in writing.

  • Additional work will be priced separately and added to the final bill.

Liability

Cortech is not liable for:

  • Pre-existing issues

  • Damage caused by structural failures, faulty wiring, or hidden defects

  • Delays caused by factors outside our control (traffic, supplier delays, weather)

Workmanship Guarantee

Cortech provides a 12-month workmanship guarantee on all labour, unless otherwise stated.

Guarantees do not cover:

  • Wear and tear

  • Misuse

  • Materials supplied by the client

Materials

  • If custom or special-order materials are required, deposits become fully non-refundable.

  • Materials remain the property of Cortech until full payment is received.